The SPi Group Inc.’s (SPi) EBT Exception Viewer provides an enhanced level of exception tracking unmatched in the industry. It is the second EBT productivity tool that SPi has released over the last year.
The EBT Exception Viewer allows market participants to address time-sensitive EBT exception issues, such as ensuring Usage transactions received an Invoice Bill Ready (IBR) transaction response from retailers, or determining whether all IBR transactions have been accepted by the local distribution company (LDC).
LDCs will be able to determine whether all IBR responses from retailers have been received within a certain timeframe. The EBT Exception Viewer can also search for Usages that are missing IBR responses from retailers. Similarly, retailers can use the EBT Exception Viewer to ensure that IBRs sent to LDCs have received Application Advice (AA) response transactions. This tool can also be used to find any missing or late Invoice Settlement Detail (ISD) responses.

Our clients can easily reconcile their systems with what was processed at the EBT Hub to ensure that their systems contain the most accurate data. EBT Exception Viewer can help them ascertain that customers are billed in a timely manner, avoiding the need to true up with customers in future billing cycles.
Future versions of EBT Exception Viewer will include the ability to track other EBT types such as Enrolments, Customer Moves and Historical Usages.

Product Benefits

Sample Screen Shot of EBT Exception Viewer (PDF Version)